Write a paper describing a real or hypothetical organizational behavior problem. This can be relating to leadership, organizational restructuring, motivation, ethics, etc., or any problem that an organization must address or manage. Explore the problem from an objective viewpoint. Then, from an organizational behavior/human relations perspective, design and suggest a solution to the problem. Evaluate the effectiveness of the solution in terms of managerial and employee perceptions. Also discuss the organizational behavior/human relations concepts and principles that you believe are most applicable to your approach to successfully solve the problem.

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Introduction Customer service has remained the order of the day for many organizations that are aiming to bid their competitors whether locally or internationally Many organizations are competing for ... View the full answer