$11$

$12$

Question $3(1$ point$)$

Before meeting a new client, a salesperson visualizes the experience of meeting the

$14,15$

person and effectively answering some of the challenging questions the client might ask. This activity is an example of the following:

$17$

$18$

Poor performance.

Constructive thought patterns.

$20$

$21$

Rewarding skills and knowledge.

Job rotation.

$24$ Psychological empowerment.