1 / 1 110% CASE STUDY: 1 COMMUNICATION PROBLEM Mr. Rakesh Batra, a qualified and efficient engineer, was facing difficult times in his family life. His wife was bedridden with a slip disc problem and he had two small children to look after during the day time he had a distant aunt who came to look after his wife and children and in the evening and nights. He had to manage himself. He had a good job in the Interior of Punjab but he had to shift to Chandigarh, So that he could get his wife treated at PGI Chandigarh. He applied for a job in manufacturing unit at Mohali and he was selected for the same. When he was employee, the personnel Manager forgot, either deliberately or unintentionally, to tell him that the job required that he worked three days a week from SAM to 2 P.M and the other three days he worked the regular schedule from 8.30 AM to 5:30 PM. He feels sure that if the early schedule had been mentioned to him he would have heard it Because under those conditions he would not have taken the job During the first two weeks the job required Mr. Batra to work the routine day schedule in order to have an on-the-job-training. He vaguely remembers that near the end of his first two weeks, his boss mentioned something to him about beginning his regular schedule. But he did not understand what the boss meant and did not enquire any further. The result was that he 110% TIEF Early schedule nad been mentioned to him he would have heard it Because under those conditions he would not have taken the job. During the first two weeks the job required Mr. Batra to work the routine day schedule in order to have an on-the-job-training. He vaguely remembers that near the end of his first two weeks, his boss mentioned something to him about beginning his regular schedule. But he did not understand what the boss meant and did not enquire any further. The result was that he failed to report for work on the early schedule on the required day. When he reported at 8:30 A.M. he was issued an explanation letter by his boss Mr. Batra said that he could not work the early shift because of his family reason. But the company's policy did not have any provision for giving relaxation to any employee from the rules, Feeling very cheated and disgusted Mr. Batra resigned from the job. Questions 1. Analyse the communication blockage in this case, 2. Explain how would you handle the employment problems of Mr. Batra