$12.$ Explain a situation you wish that you had handled differently based on the outcome and what would you change $($or will you change$)$ when faced with a similar situation? $($Use the STAR process to answer $-$ situation, task$-$issue, action, result$)$

$13.$ Communication is a transferable skill used with both internal$/$external customers. In detail, give an example of when you went $$above and beyond$$ for someone. $($Use the STAR process to answer $-$ situation, task$-$issue, action, result$)$