$13\mathrm{.}11.$ How would you assess Starbucks' response to the diversity crisis in Philadelphia? $13\mathrm{.}12.$ Were you a Starbucks employee, how would you feel about the way the Philadelphia manager was trea $13\mathrm{.}13.$ Was the one$-$day racial bias training a good idea? What would you have recommended that Starbucks area? $13\mathrm{.}14.$ What potential danger did Starbucks face in responding as it did to the crisis? What would you have do