Question: 1 5 0 . 4 points When evaluating service quality, which statement is true of reliability? a . It involves being caring and paying individualized

15
0.4 points
When evaluating service quality, which statement is true of reliability?
a. It involves being caring and paying individualized attention to customers.
b. It involves providing prompt service to customers
c. It is performing the service right the first time
d. It refers to the knowledge and courtesy of employees
e. It involves about the feedback of the consumer
15 0.4 points When evaluating service quality, which statement is true

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