Question: When evaluating service quality, which statement is true of reliability? a . It involves providing prompt service to customers. b . It refers to the

When evaluating service quality, which statement is true of reliability?
a. It involves providing prompt service to customers.
b. It refers to the knowledge and courtesy of employees.
c. It involves being caring and paying individualized attention to customers.
d. It is performing the service right the first time.
When evaluating service quality, which statement is true of reliability? a.

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