Question: QUESTION 3 5 When evaluating service quality, which statement is true of reliability? a . It involvos boing caring and paying individualizod attention to customers.

QUESTION 35
When evaluating service quality, which statement is true of reliability?
a. It involvos boing caring and paying individualizod attention to customers.
b. It involves providing prompt servico to customers.
c. It reters to the knowledge and courtesy of employees.
d. It is performing the service right the first time.
QUESTION 35 When evaluating service quality, which statement is true of

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