$16.$ What does the customer do with our product? How is it used? Is our product part of a larger assembly? Does the customer use our product in the way we expect or in some different way?Does the customer modify our product in any way? What processes does the customer use in working with our product? Knowing the answers to questions can help inA$)$ Product enhancements.B$)$ Improved productivity.C$)$ Improved organization's image.D$)$ A and B$.$