$16.$ What is the third step in the five step sales process?

Solutions

Optimize the relationship

Discovery

Build Value

Engagement

$17.$ Which of the following is an effective way to gain a client referral?

Ask when you speak with them for the first time.

Have the prospect bring a friend to their success session with them.

Have the client call three friends at the point of sale.

Ask the client for three of their friend's names at their first training session.

Require the client to give you the names of $2$ friends to sign up$.$

$18.$ True or False: A Minimum Viable Product is a product with so many features that the consumer may be overwhelmed by everything involved.

True

False

$19.$ Allowing a potential client to choose between program A and program B at the point of sale is an example of what?

A premium program offering

Alternate choice close

EFT billing

Reviewing performance

Discounting a sale

$20.$ When is the optimal time to ask for a client referral?

When offering a discount.

While building value.

When uncovering their needs.

At the point of sale.

After the third session.