$17.$ Design and insert an organization chart to meet the following scenario:

Houston Hospital is a licensed $250$ bed acute care facility. The Medical Record Director reports to the Chief Financial Officer. The Medical Record Director has two Assistant Directors of Medical Records and one executive secretary$.$ One of the Assistants has two supervisors $($Coding and Physician Record Completion$)$ and one secretary$.$ There are eight $(8)$ coders and four $(4)$ clerks in the physician record completion area. The other Assistant has three supervisors $($Main File, Optical Disk Imaging and Release of Information$)$ and shares the secretary with the other Assistant Director. The Main File supervisor has $4$ clerks, Optical Disk Imaging has $2$ clerks and ROI has $4$ clerks.

$18.$ Utilizing one of the Problem Solving Models $($state model used$)$ give an orderly stepby$-$step solution to the following problem: You are supervisor of Main Files and you have received numerous complaints from physicians. They state that when a record is requested, they rarely receive it$.$ However, you have a documented $99\%$ retrieval rate.

$19.$ Neighbors Health Care facility $(340$ acute care beds, $10$ long term care beds, ambulatory care clinic$)$ is a facility in downtown Houston. The administration is reviewing the mission in order to revisit the strategic plan. As Director of Health Information, you understand that you will be responsible for preparing a programmatic plan for the Health Information department. What steps would be included in your plan? Who would you involve?

$20.$ You are the Manager of the Coding Unit. You have two coders who cannot work together and argue incessantly. Lately, the other coders have come to you and stated that the two bickering coders are effecting the morale of the unit as well as jeopardizing productivity. How would you handle this challenging opportunity for improvement? NOTE: include effective communication and listening skills as well as conflict resolution.