$19.**\text{'}$Cross$-$Training' in operations management is important for:$**$

a$)$ Enhancing financial skills only

b$)$ Providing employees with skills to perform different jobs

c$)$ Focusing solely on senior management training

d$)$ Training in cross$-$cultural communication only

$20.**$The primary purpose of 'Risk Management' in operations is to:$**$

a$)$ Ignore potential risks

b$)$ Focus only on financial risks

c$)$ Identify, assess, and prioritize risks

d$)$ Transfer all risks to insurance companies