$19.$ David works as a teller for Scotiabank Belize Ltd$.$ As an employee of the bank, he$$s aware that the bank has a policy that requires all users to change their passwords every three months. In late September, he received an email from the bank that states that there has been a technical difficulty in updating his password and therefore is requesting him to click a link to a website with detailed instructions for re$-$entering his password. David found this strange and immediately called the IT Department and was informed that the email is not coming from them. The email was an example of

Question $19$Answer

a$.$

social engineering.

b$.$

piggybacking.

c$.$

phishing.

d$.$

spamming.