1. (9 marks) Circle True or False for each question. a) In exponential smoothing, an alpha of .30 will cause a forecast to react more quickly to a large error than will an alpha of.20. A) True B) False b) Design capacity is the maximum obtainable output under normal operating conditions. A) True B) False c) One method of improving productivity is to publicize results. A) True B) False d) The best companies design quality into their processes, thereby reducing the need for inspections. A) True B) False e) Quality is the ability of a product or service to periodically meet customers' expectations. A) True B) False f) Organizational goals do not necessarily need to be aligned with operations strategy. A) True B) False g) Planned order releases are the quantity planned to be ordered at the beginning of a period. A) True B) False h) The path in a PERT/CPM precedence network with the fewest activities and shortest duration is referred to as the critical path. A) True B) False i) Measuring productivity of services tends to be easy. A) True B) False