$19)$ Please first draw the product process matrix. Next, label the axis, and the type of process that is used in the various spaces. Finally, provide an example of a product that might be made in this sort of a shop.

$20)$ Next, using the table below, please note the type of facility, cost of equipment, cost and specialization of labor, process flexibility and inventory practices for each process.

$\backslash$begin$\{$tabular$\}\{|$r$|$l$|$l$|$l$|$l$|\}$

$\backslash$hline & Process & Repetitive & Product & Mass Customization $\backslash \backslash$

$\backslash$hline $\backslash$begin$\{$tabular$\}\{$r$\}$

Production $\backslash \backslash$

Quantity

$\backslash$end$\{$tabular$\}$ & & & & $\backslash \backslash$

$\backslash$hline Operator Skill & & & & $\backslash \backslash$

$\backslash$hline Inventory Levels & & & & $\backslash \backslash$

$\backslash$hline $\backslash$begin$\{$tabular$\}\{$r$\}$

Are goods made to $\backslash \backslash$

order?

$\backslash$end$\{$tabular$\}$ & & & & $\backslash \backslash$

$\backslash$hline $\backslash$begin$\{$tabular$\}\{$r$\}$

Schedule $\backslash \backslash$

complexity

$\backslash$end$\{$tabular$\}$ & & & & $\backslash \backslash$

$\backslash$hline Fixed costs & & & & $\backslash \backslash$

$\backslash$hline Variable costs & & & & $\backslash \backslash$

$\backslash$hline

$\backslash$end$\{$tabular$\}$

$21)$ Now, consider your knowledge of the Service Process Matrix. First draw the matrix, then label the axis and insert a type of service we might see in this quadrant. Insure you are able to discuss how placement in this matrix affects decisions about technology, automation and management focus. Which services lend themselves best to self$-$service, and customization?