1 - A compliance process is adopted and implemented by___________. A) The government

B) The manufacturer of products in their original country

C) adopted by international organizations such as UN

D) The importer

2 - Which is NOT a characteristic of services A) Intangibility

B) Plausibility

C) Interaction

D) Immediacy

3 - One important tool of market research and customer Behaviour in a foreign market is __________

A) ethnocentric approach in which home country customer behavior can be applied

B) Intuitive customer behavior models

C) Videos of security cameras

D) User shadowing

4 - The difference between liability and negligence is_________________

A) The regulatory and laws adopted by the foreign country to protect

customers.

B) The time until recall occurs

C) The kind of damage produced to the customer

D) Intention and hiding information

5 - In service-based industries, which is one of aspects of service process compliance?

A) Customer satisfaction

B) Geographical density

C) Regulatory limitations of exports D) Employment laws

6 - Facebook has been demanded by the US government for infringement of Antitrust laws. What is the area of compliance that must provide arguments against it?

A) Health and Safety and environment

B) Facebook has this dominant position due to the ownership of technology (IP)

C) Fair competition

D) The delivery of services is not monopolistic due to the existence of several phone manufacturers and service provider.

7 - All of the following can be protected by intellectual property legal instruments, but not ________

A) Patents

B) Trade secrets

C) Industrial design

D) Organizational design

8 - ________ What is NOT a type of service to create a business in any service area?

A) A disruptive business

B) A Business Process Outsourcing

C) IT Communication D) Process Outsourcing

9 - What is the main purpose of using secondary data for market research? A) To create value for the company and the customer.

B) estimate the market response and have initial information about customer preferences.

C) To make the decision to enter in a foreign market where regulations are lower than in the domestic market.

D) To diminish the research cost for SMEs.

10 - A standardization of a service for several foreign markets is useful when_____________________

A) A service can be marketed in more than one country with substantial

adaptations.

B) is marketed with no substantial modification, but consumers have not in

common beliefs values or consumption patterns

C) When a swot analysis indicates standardization as a substantial opportunity

D) A service can be marketed in more than one country without any modifications.

11 - Shipping compliance must assure_______________________ A) That the right ship is used for sea transportation

B) That the cargo is not damaged during cargo transference

C) Marks on the cargo are clearly visible on at least two sides

D) that all documents for exporting is caried with the cargo

12 - According to GATS the what mode/s of service requires a presence of a natural person?

A) Mode 1

B) Mode 4

C) Mode 2

D) Mode 3 and 4

13 - Which is one of the areas of innovation in services? A) The Service blueprints

B) geographical location

C) The clients interface

D) of the above

14 - When there is a substantial change of Behaviour of customers and the company can add substantial new benefits of products or services as main strategy to enter into a foreign market, this strategy can be ___________ A) A successful long-haul strategy and requires having more innovation in the pipeline

B) A total failure since there is a waste of capital

C) A smashing hit that could last until other competitors imitate the benefit D) Could be a benefit or a dead weight

15 - The purpose of GATS is to facilitate the trade of services and guarantees access to markets. An important element for a country to adhere to GATS is the _________

A) To verify the reciprocity of other signing countries

B) The achievement of Most Favor Nation Condition

C) The schedule of Commitment

D) Labelling regulations

16 - In the process of product development, a core element after the idea generation task is ______________

A) Jump to product design and prototype to go earlier to the market

B) Find a distributor in the foreign market and achieve an agreement

C) Export as much of the product to the foreign market to break the market, even at a price lower than the cost of production.

D) Research the foreign market to verify the screening of new concept.

17 - A new service development system must be _________

A) No supported by a clear articulation of product and service phases. B) Supported by a fact-driven process

C) Not Supported by a clear and dynamic blueprint

D) Supported by a clear line of external interaction line

18 - Which is one important element that you need to know for product adaptation to a foreign market?

A) The existence of similar products in this foreign market

B) The total pricing for exporting to that foreign market

C) Cultural and Consumer Preferences

D) The domestic government approach and policy with that foreign market.

19 - The service Development is considering the end to end process of developing and launching of a service to be sold to a customer, which is NOT an activity that is not part of this process?

A) Market research

B) strategy

C) experience

D) Revitalize the product life cycle

20 - What is the core concept behind negligence legal approach?

A) Duty of care

B) The number of customers affected by a liability of products or services C) The product conforming to a rule or law

D) Care of public company image