Question: 1. A message-reply form ____. 2. The standard-sized envelope most commonly used in business for mailing letters is ____. 3. A letter which appears to

1. A message-reply form ____.

2. The standard-sized envelope most commonly used in business for mailing letters is ____.

3. A letter which appears to be stuffy, aloof, and impersonal indicates that you have not avoided the following destroyer: ____.

4. A message-reply form ____.

5. A letter can ____.

6. One way to express a service attitude toward a customer/client is to ____.

7.The single, most important skill needed in establishing a positive tone in communications may well be ____.

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