Question: 1- A process is defined as: One or more activities that transfer inputs into outputs Converts resources into goods or services A key part of

1- A process is defined as:

One or more activities that transfer inputs into outputs

Converts resources into goods or services

A key part of OM

All of the above

2- Is the goal of Six Sigma quality realistic for online services such as Amazon or Walmart?

True

False

3- In the successful Process, it is better to be efficient than effective.

True

False

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