1. According to the lecture, physical evidence such as using nice furniture, paintings, cleanliness and a spacious layout addresses what characteristic (and arguable concern) of services?

Group of answer choices

a. Inseparability

b. Heterogenity

c. Intangibility

d. Perhisability

2.

Jimmy Barnes recently attended the Adelaide Rally where he raced and toured his cars through scenic routes in South Australia. On one of the days, it was particularly muddy, which meant Jimmy's customised 2006 VE Commodore car became very dirty. After the rally concluded, he takes his car to get washed at his local car wash and detailer. What type of service is the car wash?

Group of answer choices

a. People processing

b. Possession processing

c. Mental Stimulus Processing

d. Information Processing

3.

Jennifer goes to Orso to celebrate her amazing examination results. While at Orso, she notices a 'Blue Swimmer Crab' pasta that catches her eye. However, Jennifer is gluten-intolerant and the item is not marked as gluten-free. When the waiter is taking Jennifer's order she says she was really set on the blue swimmer crab pasta, but is unfortunately gluten-intolerant. She asks the waiter for his gluten-free recommendations. The waiter says to Jennifer that he will speak to the chef to customise the menu item for her. Upon returning, the waiter says the restaurant can tailor the crab pasta to her dietary requirements. Jennifer is really impressed, and notes that she has never received this type of service from any other restaurant. According to the 'Flower Service Model' what supplementary service is this?

Group of answer choices

a. Consultation

b. Hospitality

c. Order-taking

d. Safe-keeping

d. Exceptions