1. Appropriate business email opening(s) (salutation) include: A. Dear Ms. Haves B. Dear Steve Jobs C. Good Afternoon D. A+ 2. Business documents are typically written in format, where all lines begin at the A. Indented, left C. block, right B. block, left D. block, center 3. Check the correct answer(s). Today, professional business documents are typically formatted using the following font(s); A. Times New Roman-12 point C. Tahoma - 11 point B. Calibri - 11 point D. B+C 4. Job Titles and Corporate Departments. Check the correct answer. Mr. Shawn Phillips is the of the A. Program Manager, credit card department B. program manager, Credit card Department C. Program Manager, Credit Card Department D. program manager, credit card department I 5. When composing a press release, most likely the reader will be asked to reply A. To a CEO of a company B. To an RSVP link on the company website C. To a bogus information video D. All of the above