1.

As a coach we must understand the impression we create by the way we communicate. Paralinguistics is defined as:

	A.	What we actually say
	B.	How we say our words
	C.	What we do while talking and listening to others
	D.	How we convey a challenging situation

2.

A reward system is/are:

	A.	The same as a performance management system
	B.	Part of a performance management system
	C.	Only tangible compensations
	D.	Both B and C

3.

A successful coach as a manager:

	A.	Is focused on the strategic goals of the organization
	B.	Practices active listening, knows various coaching skills/tools/techniques, and when to use them depending on the situation, providing their coachee with a solution
	C.	Is an above average listener, knows various coaching skills/tools/techniques, when to use them depending on the situation, and encourages their coachee to find a positive solution
	D.	Both A and B
	E.	Both A and C

4.

Strategic planning:

	A.	Describes the desired future position of the company
	B.	Defines the organizations purpose, reason for existence, and the plan for how it will achieve its goals
	C.	Includes the mission, vision, goals, and strategies, that cascade down to all organizational levels
	D.	All of the above

5.

Performance reviews:

	A.	Are primarily used to identify pay increases and promotions
	B.	Identify past, present, and future performance
	C.	Identify discrepancies between what the employee and the manager rate the employees performance
	D.	Renegotiate goals that were previously set too high and unrealistic targets

6.

1. The 3 principles of the performance management system include:

	A.	Identify, measure, develop
	B.	Information, measure, develop
	C.	Identify, metrics, develop
	D.	Identify, measure, discuss

7.

Objectives are defined as:

	A.	A cluster of tasks
	B.	The measurable outcomes the employee is required to achieve
	C.	The standard for which each outcome is achieved
	D.	The headings in a job description