Question: 1. Based on ch.12, what do you think are Vandalia Cares performance goals in this case? Which performance metrics would be useful for Vandalia? Suggest

1. Based on ch.12, what do you think are Vandalia Cares performance goals in this case? Which performance metrics would be useful for Vandalia? Suggest performance targets for the ACO. Describe the types of data the ACO should collect to analyze performance. Which charts or graphs from ch.12 would you use to visually present performance data to the ACOs leaders? Justify your answers in detail.

2. What decisions does Ms. Dillow have to make? Using terms, concepts, and decision-making approaches discussed in ch.13, explain how she could make the decisions in detail.

3. Using all parts of the communication model presented in ch.15, explain how Ms. Dillow could communicate to engage patients and community members in improving their health. Also, explain why cultural competence will be important for her.

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