1. 1. BASED ON YOUR UNDERSTANDING OF THE CHAPTER READINGS AND VIDEO LECTURE MODULES, DESCRIBE A BAD EXPERIENCE YOU ENCOUNTERED EITHER PERSONALLY FACE-TO-FACE OR ON THE PHONE WITH A SALESPERSON, WHO WAS TRYING TO HARD SELL YOU A PRODUCT OR SERVICE. EXPLAIN WHY YOU DID OR DIDN'T PURCHASE THE PRODUCT OR SERVICE. IF YOU WERE TO POLITELY COACH THAT SALESPERSON, IDENTIFY AND EXPLAIN ANY FIVE STRATEGIES YOU SUGGEST THAT WOULD SUCCESSFULLY IMPROVE THEIR SELLING SKILLS IN BEING A BETTER, MORE EFFECTIVE, SALESPERSON. (IDENTIFY, NUMBER AND EXPLAIN STRATEGY EACH SEPARATELY.)