1. Before you can decide if you can accept a booking, what information do you need to obtain from the person requesting the reservation? 2. You are unable to give a caller the double room they are seeking for a given date: what will you do? What alternatives can you offer the caller? 3. A person with a reservation has called to extend their reservation by five days. You can accommodate this request. What documentation or fields would need to be updated as a result? 4. Identify the specific needs of the following customers. Identify what sort of reservation requests you think they will require: a. Yoong Sok is an executive from Korean. She will be staying in your city for three nights and wants to interview staff for a high-powered executive job in her company. She is a very fit sporty type of person b. Mr. and Mrs. Collins are in your city with their two children (5and 8 years old) while their company is trying to find a home for them. They are expected to be accommodated for up to 3 weeks