1. Clearly explain five daily practices of William Adams when he was a Teller at Skynolim Universal Bank, Pomadze branch. 

2. A branch operations manager is the subordinate of a branch manager. Explain two responsibilities of Mr. Adams when he was promoted as the operation manager of the bank’s main branch.

3. Mr. Adams, the MD for Skynolim Universal Bank has the sole responsibility to manage the asset and liabilities of the bank to ensure favourably conditions of the bank. Explain three of (ALM).

4. Explain two problems that Skynolim Universal Bank will be facing in the operations and management of the bank because of Covid-19 pandemic.

5. Clearly explain solutions available to the problems, which Covid-19 poses to Skynolim Universal Bank in Ghana.

William Adams joined the Skynolim Universal bank when he was discharged from the army. He had just finished Senior High School when his country called him, and he willingly reported and served. At the bank, he started as a delivery and pick-up driver, going to all the branches, collecting cheques and taking them to head office for processing and posting. He started his Chartered Institute of Bankers (CIB) course and earned a General Banking Diploma. Soon after his diploma, he was transferred to one of the Skynolim Universal Bank branches in Pomadze as a teller. 

Meanwhile, Willy continued his education and earned his bachelor’s degree in Banking and Finance. Immediately, Willy became a Chartered banker, he was picked for bank’s management trainee program and then promoted to be operation manager at the bank’s main branch. That was 15 years ago. Willy continued his studies earning a second degree in Investment Management. Today, Mr. William Adams, a veteran investment banker, is the Managing Director (MD) of Skynolim Universal Bank in Ghana and an Executive Member of the CIB Council. The current pandemic, Covid-19, with the protocol of lockdown and staying at home have slowed business globally. Mr. Adams and his management team are brainstorming to find solutions to the problems Covid-19 may pose to the operation and management of Skynolim Universal Bank in Ghana.

Answer rating: 100% (QA)

Answer1practices when he was teller a completing customer transactions and providing them services r... View the full answer