1. Collaboration technologies can add top-line value by:

A. enabling people in different organizations to work together to provide new solutions to customers.

B. allowing companies to reduce staff.

C. identifying waste and abuse in the process.

D. enabling a company to go environmentally "green".

2. When implementing collaboration technologies, the IT organization needs to help the business understand:

A. every collaborative tool feature.

B. every collaborative tool alternative on the market.

C. the security requirements and risks of collaborative technologies.

D. which technology will still be dominant in 10 years.

3. Collaborative technologies:

A. should only be used by employees within a single company.

B. should never be implemented for internal company communications, only for external communications.

C. can be inside a company and used in conjunction with suppliers and customers.

D. are too risky to ever be used in a business setting.

4. A common technology for pushing web content to users, who sign up to get the content, is a:

A. mash-up.

B. blog.

C. wiki.

D. RSS feed.

5. New technologies, such as social networking technologies, can positively impact the relationship between the business and its customers by:

A. enabling better collaboration with customers.

B. eliminating the need to speak with customers.

C. eliminating the need for sales personnel altogether.

D. enabling customers to jump to competitors more easily.

6. New technologies, such as collaboration technologies, can impact a business by:

A. enabling work to get done in a different way.

B. eliminating the need for an IT organization.

C. eliminating the need for business managers.

D. enabling the business and IT organization to speak the same language.

PLEASE DO NOT ATTEMPT TO ANSWER UNLESS YOU CAN ANSWER ALL 6 QUESTIONS.