$1.$ Composing a neutral message

Select the best response to the following question.

When you need to send a positive message, what type of organizational plan should you use?

Indirect

Direct

Semi$-$direct

Read this message and answer the question that follows.

Please let me know how I might apply for an internship at your company. As an accounting major, I am eager to contribute my abilities this summer.

What type of request is used in this scenario?

Direct question

Statement

Polite request

Read the scenarios and answer the questions that follow.

Edna is surveying college alumni to gauge interest in different types of alumni events. Here is the email Edna plans to send requesting alumni participation in the survey:

Dear Alumni,

$[1]$ Please visit our alumni relations website and complete a brief survey to make planning events easier.

$[2]$ We are reviewing our format for alumni networking events in your area and want to hear your ideas. $[3]$ The main reason we are looking to gather your feedback is the fact that we$$ve received negative feedback on past events. $[4]$ Unhappy alumni don$$t contribute, so we are looking for ways to make you feel engaged and connected to the school.

$[5]$ When you feel connected and meet up with alumni in your area, there is a sense of community that benefits everyone, especially our college alumni fund.

$[6]$ Thanks in advance for helping to make our programs more successful.

Sincerely,

Edna Tisdale, Assistant Director

College Alumni Relations

If you could revise sentence $3$ of Edna$$s message, which revision would be most appropriate?

No revision is necessary for sentence $3.$

We are gathering your feedback because we$$ve received negative feedback in the past.

Your feedback will help us connect you with old friends and new business prospects.

Amy is planning a music festival. She is concluding an email to a potential vendor.

Which is the most appropriate version of the friendly closing?

Don$$t bother sending the information after May $3,$ since your request must be submitted by that date.

Please send the information before May $3$ to make sure we can honor all your requests.

If you send the information before May $3,$ it will be easier for us to work with you.

Consider this instant message $($IM$)$ conversation and then answer the question.

TIM: what time is our interview today?

LANCE: $4$:$30$

TIM: are we still meeting up with Molly and Emily at the bar after work?

LANCE: I hope so

TIM: agreed

Why is this an inappropriate workplace IM$?$

Tim should have consulted his own calendar.

IM should not be used for personal conversations at work.

Email would have been more appropriate for this message.