3. Composing a goodwill message

Select the best response to the following question.

Which of the following is a guideline you should follow when sending goodwill messages?

Be indirect.

Be specific.

Be flowery.

Read the scenarios and answer the questions that follow.

Julians team improved its quarterly sales numbers by 6 percent. Julian knows it wasnt the best improvement in the company, but he also knows that the team worked hard to accomplish this achievement.

Julian needs to send a note to his team. What type of note should Julian send?

Congratulatory note

Thank-you note

Sympathy note

Recognition note

What should be the goal of this note?

To encourage the team to do better next quarter

To acknowledge the hard work and success of the team

To congratulate the team on reaching a major business achievement

You are the director of a large nonprofit organization. You have a close relationship with the chair of your board of directors. He recently celebrated his 50th wedding anniversary.

When sending a an acknowledgment to the chair of the board, you should:

Send a formal letter

Send an email

Send a handwritten note

Why should you use this medium?

An email would allow you to copy everyone in your organization.

A formal letter would indicate that you take marriage seriously.

Personal notes require effort and time.