Question: 1. Consider a stage doing batch processing with a required setup. If the batch size increases 4 times, how would the stage capacity be affected?

1. Consider a stage doing batch processing with a required setup. If the batch size increases 4 times, how would the stage capacity be affected?

a) The stage capacity will likely not change.

b) The stage capacity will increase 4 times.

c) The stage capacity will increase 2 times.

2. On average there are 520 callers in a call center simultaneously, including the ones being on hold and the ones being served by customer representatives. If the call center can serve 36 callers in one minute, then how many minutes on average does a caller spend "in" the call center, accounting both the time being on-hold and the service time? (Round your answer to the first decimal point.)

3. Which of the following regarding bottleneck is CORRECT?

a) All of the above

b) After the capacity expansion, there will be no bottleneck in the process.

c) Bottleneck utilization is higher than process utilization.

d) There could be more than one bottleneck in a process.

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