1. Create vision and demonstrate commitment. Constancy of purpose towards improvement of product and service, with the aim to become competitive. stay in business, and to provide jobs. Questions: 1. 2. 3. What is meant by \"constancy of purpose towards improvement?" What are examples where constancy of purpose did not exist in the past? What are examples where improvement was not sought, but rather cost reductions were instead pushed? . What will be different if "constancy of purpose toward improvement" becomes a fact of life? Can this be done if the number one goal is to maximize prots for the year? How could prots be increased for this year that would cause service quality to decline rather than improve