1. Deductive organizational pattern

Outlining your messages to meet your receivers expectations will increase your chances of preparing a document that elicits the response you desire. Most good-news and routine messages use the deductive organizational pattern. Exceptions occur when the cultural context and audience expectations call for an alternate approach.

Messages that convey pleasant information are referred to as good-news messages. Direct good-news messages put the good news .

Choose the correct section of the direct outline for each definition.

	Opening	Body	Closing
This section presents the main idea or pleasant information.
This section provides details and explanation to support the main idea.
This section restates the main idea and provides future-oriented thoughts.

What are the advantages of using a deductive pattern for your good-news and neutral-news messages? Check all that apply.

Writers can use a buffer to establish better rapport with the receiver.

After the first sentence is written, the details follow easily.

Encountering good news at the end of messages leaves the receiver in a better mood.

The organization can be time-saving for both writers and receivers.

Read this scenario about good news, and then answer the corresponding question.

Sarah is leaving a congratulatory message for her coworker Diego, who just received a promotion but is out of the office on sales calls.

Choose the best opening for Sarahs message.

Diego, congratulations on your promotion! Your advancement is well deserved.

Hey, Diego! Lets get together soon, and, dude, congratulations on your promotion.

Hi, Diego. Its Sarah calling. I just wanted to let you know that Ive got those numbers done for you. By the way, congratulations!