Question: 1 . Define CSR 2 . How important is CSR in the hospitality industry? 3 . Find an example of a hospitality operation that has

1. Define CSR
2. How important is CSR in the hospitality industry?
3. Find an example of a hospitality operation that has a sustainable certification. What is it and how is it presented to the customer?
4. What are the benefits of an Environmental Management System?

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