1. Define office automation 2. What is the difference between a facilites-based service and a field-based service? 3. Give some examples of high-contact services and of low-contact services 4. What are some of the differences between manual work and service work? 5. In general, determining time standards for service work is more difficult than for repetitive production work. Why? Problem: 1. A small appliance manufacturer is planning to open a repair facility that would receive broken appliances from customers and repair them. Customers would send their broken appliances to the facility, and when repaired, they would be returned directly to the customer. There are five different appliance models that would be repaired, identified here as A, B, C, D, and E. The industrial engineering department has provided estimates of the average time to repair each model. These mean times are, respectively, 23min,42min,19min,27 min, and 35min. The management wants to staff the facility in anticipation of a weekly return rate of 150 appliances for models D and E. The facility will operate one shift five days per week, but it is anticipated that each repair person will spend an average of only 6.0 hours per day repairing appliances. How many repair persons will be required for the facility