Question: 1 . Define the expression quality culture. 2 . Explain why the implementation if total quality requires cultural change. 3 . List and describe the

1. Define the expression quality culture.
2. Explain why the implementation if total quality requires cultural change. 3. List and describe the steps involved in laying the foundation for a quality culture. 4.
What are the characteristics shared by
companies that have a quality culture? 5.
Why is change so difficult for people? 6.
Describe the paradigm that should be adopted by advocates of change. 7.
Explain four reasons why people resist
change. 8. List and describe the

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