$1.$ Define the expression quality culture.

$2.$ Explain why the implementation if total quality requires cultural change.

$3.$ List and describe the steps involved in laying the foundation for a quality culture.

$4.$ What are the characteristics shared by companies that have a quality culture?

$5.$ Why is change so difficult for people?

$6.$ Describe the paradigm that should be adopted by advocates of change.

$7.$ Explain four reasons why people resist change.

$8.$ List and describe the strategies that can be used to overcome resistance to change.

$9.$ What strategies would you use to establish a quality culture in organizations?

$10.$ Explain which strategy from the two previous questions is the most important, and why.

$11.$ Why is it sometimes necessary to change leaders to ensure cultural change?

$12.$ Explain behavior$-$based quality culture as a concept.