1. Discuss how the practices that TecSmart identified support Deming’s 14 Points.

2. How do these practices support the Baldrige criteria? Specifically, identify which of the questions in the criteria each of these practices addresses.

3. What are some of the obvious opportunities for improvement relative to the Baldrige criteria? What actions would you recommend that TecSmart do to improve its pursuit of performance excellence using the Baldrige criteria?

Answer rating: 100% (QA)

Introduction TecSmart Electronics integrated Demings concept to the point that the organization created Deming Steering committee to chair the process and promote the 14 points of the philosophy The O... View the full answer