The case outlines what was done at Jewelers Mutual Insurance in allowing employees to have a say in performance management. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)
1. Discuss how this case illustrates how greater support for a performance management system can be developed through employee participation.
2. Identify some of the ways that performance management systems can be improved based on the experiences at JMI.