1. Distinguish between coaching and counseling. (Define both, then explain the basic difference between the two).

2a. Briefly identify the four categories of knowledge and skill that a manager should have in order to manage one-on- one communication effectively. 2b. Which of these do you feel is MOST important, and why?

3a. What is organizational silence? 3b. Why does it occur? 3c. What should managers do about it?

4. Assume that you have just accepted your first job upon graduation from college. You are working as the supervisor of a group of manufacturing workers in a company that has had some financial problems. Workers have complained about being unfairly blamed for financial losses associated with the production process, and your predecessor quit as a result of grievances filed against him by his subordinates. Explain 4a. how you can use your understanding of attribution theory to be more effective in your personal perception of the causes of problems in your work unit and 4b. in your personal communications about those problems to your new subordinates.