1.

Drawing a positive general impression about an individual based on a single characteristic describes which of the following errors in perception?

Select one:

a. stereotyping

b. selective error

c. contrast effect

d. halo effect

2.

There are various components of attitudes. The intention to behave in a certain way component of an attitude is the:

Select one:

a. behavioral component

b. affective component

c. positive component

d. cognitive component

3. Alan is a customer service representative. A disgruntled customer has just been very rude to him. Alan is feeling really angry at the customer right now. This scenario refers most to which of the following? Alans__________ .

Select one:

a. mood

b. emotion

c. perception

d. cognition