Question: 1. During a heated conversation where there may be yelling or name calling, how does one see the whole iceberg (as described in the text)

1. During a heated conversation where there may be yelling or name calling, how does one see the whole iceberg (as described in the text) of the person doing the yelling, and what questioning techniques would you use to address the issue? (give an example)

2. Is honesty the best policy when it comes to conflict, and can honesty be used as a club thus increasing a heated conflict? Give examples either at work or at home and finally, how can the "Golden Rule" be used when being honest?

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