1. During performance measurement exercise, the Key Performance Index (KPI) and the competencies of employees will be measured whether they are above the budget, meet the budget or below the budget. The KPI is also called the balance business scorecard. List down and briefly explain the components of balance business scorecard you learned in this course?

2. Lean-Six Sigma is known as one of the most powerful tools in quality improvement project. In the nutshell this tool will concentrate in reducing the wastages and minimize defects for efficient product outputs. The simplify processes adopted for Lean-Six Sigma project is known as DMAIC. Using your own words define DMAIC?

*3. Performance measurement/evaluation is one of the management control systems adopted by most companies. The following are some of the management control systems we have learned in this course. I. Budgeting II. Executive compensation/remuneration III. Human resource management IV. Auditing* A. I, II B. I, II, III C. I, II, III, IV D. I, II, IV E. III, IV

*4. During measurement stage for a given quality improvement project you need to find out and verify the data. This will involve a research work. Explain the definition of the following and give example/s:

1. Qualitative Nominal 2. Qualitative Ordinal 3. Quantitative Discrete 4. Quantitative Continuous*