1.) Effective communication occurs when A. information is sent through informal rather than formal channels. B. information is not transmitted. C. the sender convinces the receiver to accept the information sent. D. information is transmitted and understood between two or more people, E. the sender creates noise. 2.) What effect does 'noise' have in the communication model? A. It distorts and obscures the sender's intended message. B. It helps the sender form a message. C. It helps the sender select a more appropriate medium to transmit the message, D. It helps the receiver decode the message more carefully. E. The concept of 'noise' is not significant in the communication model 3.) The encoding-decoding process is generally more effective when both parties: A. have a different set of skills and capabilities. B. differ in their level of expertise and knowledge. C. don't like eachother. D. both parties are willing to listen. E. always insist on using email 4.) Which of the following is the most rich form of communication? A. Morse code B.text C.phone D. email E. face-to-face