1. Evidence based management involves making decisions based on hard facts about what really works. A) True B) False 2. A major assumption of classical approaches to management is that people are much more driven by human concerns for other workers than by the need to achieve personal gain. A) True B) False 3. Businesses pursue international opportunities in order to increase profits and gain access to customers, suppliers, capital, and labor. A) True B) False 4. Living up to the letter of the law" is a sufficient guarantee that a person's actions are truly ethical A) True B) False 5. GOOGLE believes in investing in staff training and mentoring with the hopes of keeping their employees long-term. A) True B) False 6. To promote global organizational learning, organizations and their members should be alert, open, inquiring, and cautious regarding the potential merits of management practices found in other countries and how they are affected by cultural variables. A) True B) False 7. The general environment consists of the economic, sociocultural, legal-political, technological, and natural environment conditions in the external environment that can substantially influence the operations of an organization. A) True B) False Page 2 8. National and geographic boundaries of world business are becoming increasingly more well-defined as global competition increases. A) True B) False 9. An individual whose ethical behavior protects and respects the fundamental rights of all human beings is practicing the moral-rights view of ethics. A) True B) False 10. The Open Area of the Johari Window provides what is known to ourselves as well as what is known to others. A) True B) False 11. Most surveys say that to create a highly innovative organization you need strategy, culture, top management and staffing. A) True B) False 12. Ethical behavior refers to what is considered to be "good" or "right" behavior as opposed to what is "bad" or "wrong" behavior in the context of the governing moral code. A) True B) False 13. Corporate governance is the sole responsibility of top management and the boards of directors in large corporations. A) True B) False 14. Harvard scholar and consultant Rosabeth Moss Kanter's describes globalization as one of the most powerful and pervasive influences on nations, businesses, workplaces, communities, and lives." A) True B) False 15. Self-management is the ability to work well in cooperation with other people. A) True B) False 16. A manager who has responsibility for a single area of activity in the organization is A) a staff manager B) a line manager C) a functional manager D) a general manager E) a project manager 17. The upside-down pyramid is a concept that looks at the entire organization in order to: A) Establish a formal chain of command B) Focus on serving the customer C) Have employees support the managers D) Determine promotion opportunities E) None of the above 18. The European Union is an alliance of European countries that have A) signed a mutual defense treaty B) agreed to promote mutual economic growth by removing trade barriers C) created an international organization to represent the rights and interests of workers D) formed a political alliance to overthrow hostile governments E) decided to promote cultural exchanges 19. The is an economic and political alliance of 27 European countries. A) European Unified Countries Pact B) European Free Trade Organization C) European International Association D) European Favored Nation Agreement E) European Union 20. The key result of achieving a competitive advantage is A) An ability to sidestep government regulations B) An ability to consistently do something of high value which one's competitors cannot replicate quickly or do as well. C) An ability to drive the competition out of business and to make extraordinarily high profits. D) An ability to establish a monopolistic market position. E) An ability to dictate consumer needs and preferences. Page 4 21. According to the text, an important way for double-checking the ethics of a decision is to ask which one of the following questions? A) How would I feel about this decision if it made a lot of money for the company? B) How would I feel if I received a large bonus as a result of making this decision? C) How would I feel if this decision harmed someone? D) How would I feel if a competitor lost business as a result of this decision? E) How would I feel if my family found out about my decision? 22. According to Chris Argyris, certain management principles including some found in the classical management approaches are inconsistent with A) The administrative-principles approach. B) Theory X C) The mature adult personality. D) Rational principles. E) The findings of quantitative analysis. 23. NAFTA is comprised of creating a trade zone to facilitate the free flow of workers, goods and services, and investments across their national boundaries. A) Northern European countries B) African Nations C) the U.S., Mexico and Canada D) the U.S. and Canada E) the U.S. Puerto Rico and the Caribbean community 24. A psychological or physiological deficiency that a person feels compelled to satisfy is known as an) A) desire. B) need. C) drive. D) obsession E) Satisfaction deficit. 25. Emphasis on teamwork, pre-eminence of technology, and importance of networking are all examples of A) Performance effectiveness B) Performance efficiency C) Productivity D) Today's organizational trends E) None of the above. 26. An organization is a A) collection of people working on the same projects B) collection of people working together to achieve a common purpose C) collection of people reporting to the same manager D) collection of people working in different departments E) collection of people working together in a business 27. Mary Parker Follett believed that business problems involve a wide variety of factors that must be considered in relationship to one another. This belief foreshadowed the contemporary management concern with A) Environmental analysis. B) Systems and contingency thinking. C) Job design. D) Corporate culture. E) Multiculturalism. 28. Ethical dilemmas in the form of may occur when a manager takes a bribe or kickback or extraordinary gift in return for making a decision favorable to the gift giver. A) discrimination B) sexual harassment C) conflicts of interest D) customer confidence E) organizational resources 29. A U.S. company decides to move their operations to a country in which child labor is a common and accepted practice. This type of action would best display A) universalism B) ethical Imperialism C) cultural Relativism D) utilitarian View E) None of the above 30. Anthony has been watching some of his employees sort and put inventory into storage bins. It appears to him that significant time and effort are being wasted in this process. Anthony decides to analyze the workers' overall task and then select and train workers for specific parts of the job to increase their productivity. Anthony is applying the principles of A) scientific management B) organizational behavior C) management science D) contingency theory