1) Explain the difference between formal and informal communication in regard to the search for information stage. 2) Explain the difference between pre-purchase evaluation and post-consumption evaluation. 3) Describe the two major components to the divestment process. 4) Managers in a volunteer setting cannot possibly control the experiential outcome for one, let alone hundreds of volunteers. However, the volunteer manager can control motivations and expectations. Explain how a manager can do this and create an atmosphere where majority of the volunteers have a positive experience. 5) Explain the challenges of managing a source of labor that does not have to show up or come back for a second shift. 6) As the number and scope of sport events has grown over the past two decades, so has the demand for volunteer services, making volunteers an increasingly valuable asset. As the demand for volunteers is increasing and the overall rate of volunteer activity is declining, explain how you would recruit volunteers for a local holiday 5K race you are in charge of executing. 7) Explain the importance of customer service and the necessary qualities needed to provide excellent customer service skills. 8) List and describe the four stages of loyalty. 9) Provide an example of how a sponsor might interact with the consumer on a more personal level. Explain the benefits of this approach. 10) Explain the benefits of facility naming rights. 11) List two benefits of digital signage. 12) At the national, regional, and local levels, who ultimately makes the decision to buy the sponsorship?

13) Explain what the sponsorship proposal letter should include. After the sponsorship proposal letter has been sent, you will likely need to follow up with the organization. You must remember to avoid coming across as demanding or rude in these interactions. Write a sample script that details how you would reach out to potential sponsors personally. 14) Identify three alternative uses for sports stadiums during off season, and explain the benefit of these alternative events. 15) Explain how participatory events engage in dynamic pricing strategies. 16) Explain how baseball stadiums and other outdoor venues use the facility to develop alternatives sources for revenue. 17) Explain the caveats to the control-case approach. 18) Explain the advantage of the bottom-up approach. 19) Provide an example of how an organization may evaluate how well they manage their assets to generate return on resources they currently possess. (Hint: space utilization) 20) Explain the value of human resources and how it is measured within in internal operations.

For my class of Facilities Management please and thank you.