1. Feelings are __________.

a. destructive during conflicts

b. neither right nor wrong, they simply exist

c. simple to regulate

d. irrational

2. Self-protective emotions are associated with __________.

a. the right hemisphere of the brain

b. the left hemisphere of the brain

c. physical triggers

d. destructive individuals

3. Prosocial emotions are associated with __________.

a. the "soft" part of the brain

b. the right hemisphere of the brain

c. the left hemisphere of the brain

d. competition

4. The left side brain specializeds in __________.

a. raw conflict, competition and fighting

b. creativeness

c. preserving interpersonal relationships

d. none of the above

5. The ___________ brain regulates raw conflict, competition, and fighting.

a. middle brain

b. anterior brain

c. left hemisphere of the brain

d. right hemisphere of the brain

6. Which of the following is a common misconception about emotion in conflict?

a. Emotions are rational.

b. Emotions can't be controlled and will escalate if expressed or released.

c. Emotions are not just for the powerless.

d. Emotions should not be saved for "later."

7. According to the text, __________ is the key emotion in anxiety.

a. impatience

b. joy

c. sadness

d. fear

8. Averill (1968) suggests that in the course of evolution, __________ increased the probability of

surviving because of the ways that enduring bonds are formed.

a. grief

b. friendship

c. kindness

d. forgiveness

9. "When people feel __________, they are more likely to think creatively. Which is the best

answer according to the text?

a. depressed

b. hopeful

c. indifferent

d. confused

10. "When you laugh at me for wanting to become an actor, it makes me feel sad and angry," is a

good example of the __________ formula for clarity.

a. A-B-C

b. L-M-N

c. Q-R-S

d. X-Y-Z

11. All of the following are key concepts to Systems Theory except:

a. wholeness

b. organization

c. individualism

d. patterning

12. Caitlin ran to her mother to tell on her brother, Sam. Caitlin said that Sam hurt her hand when

they passed each other on the stairwell. Understanding conflict, Caitlin's mom decided to sit

down with both of the children and ask them what happened, starting from when they saw

each other on the stairs. She found out that Caitlin, in fact, hurt her hand when she hit Sam.

Sam did nothing in return! Which principle of the system theory is Caitlin's mom recognize?

a. Conflict in systems occurs in chain reactions.

b. Each member gets labeled, or programmed, into a specific role in the system.

c. System members must cooperate in order to keep conflicts going.

d. Systems develop rules for conflict that are followed even if they work poorly

13. When you declare the other party at fault in a conflict, this blame process is known as

____________.

a. "villainization"

b. "the pot calling the kettle black"

c. "putting the black hat on the villain"

d. "scape-goating"

14. All are system theory analyses noted by Papp, Silverstein and Carter (1973) EXCEPT:

a. attention is focused on connections and relationships

b. conflicts always occur in a vacuum type

c. whole is considered to be greater than the sum of its parts

d. a change in any one part will affect every other part

15. Which of the following statement is incorrect regarding Cuber and Haroff's (1955)

description of marriages?

a. A devitalized marriage is when the relationship is a hollow shell of what originally was

vibrant and living.

b Total marriages characterized by not sharing virtually every aspect of life.

c. Vital relationships involve intense mutual sharing of important life events.

d. Conflict-habituated relationships occur when "the fighters don't get anywhere."

16. Which of the following is NOT one of the ways in which couples react to conflict, according to

David Mace's observation of conflict patterns in marital systems?

a. Argue aggressively until things are settled.

b. Avoid conflict altogether.

c. Tolerate conflict.

d. Process conflict by listening and telling the emotional as well as factual truth.

17. According to your text, there are four stages of conflict. What does Stage III consist of?

a. Criticism increases, but still there is little power polarization or overt struggle for

control.

b. At this stage, a couple is headed toward disengagement and divorce.

c. This level of conflict causes no distress for the system.

d. Their power struggle is now serious and there is a life-or-death quality to much of their

communication.

18. Which question would fall under the "Identity Conversation story," according to authors of the

book, Difficult Conversations (1999)?

a. How has what happened affected the other's sense of influence over the situation?

b. What does the other person need to feel differently in the future?

c. What were my intentions?

d. What was the impact on me?

19. In a conflict spectrum, negotiation is between which of the following two poles?

a. Conflict and Resolution

b. Accommodation and Collaboration

c. Avoidance and Domination

d. Bargaining and Goal-attainment

20. Which of the following are potentially constructive ways to balance power in a negotiation?

a. Hire a mediator to help you.

b. Begin to avoid people who we perceive to have higher power.

c. Use your skills in manipulation.

d. Feign ignorance.

21. Negotiation presumes all of the following except:

a. participants engage in the conflict rather than avoiding.

b. parties use power-over tactics.

c. parties use persuasive communication tactics in a variety of styles.

d. parties have reached an active, problem-solving phase in which specific proposals are

traded.

22. Which of the following characteristics describe an effective negotiator?

a. intelligence, cunning, quick

b. intelligence, character, determination

c. character, goodwill, intelligence

d. determination, intelligence, cunning

23. In ___________ negotiation, each party has a "bargaining range" beyond which he or she will

not go.

a. collaborative

b. nonspecific

c. principled

d. competitive

24. Which of the following is not true about the competitive bargainer?

a. uses forceful speaking but is calm and non-confrontational

b. makes high opening demands and concedes slowly

c. exaggerates the value of concessions that are offered

d. tries to maximize tangible resource gains, within the limits of the current dispute

25. ___________ invents new options to meet the other side's needs.

a. Tradeoffs

b. Cost cutting

c. Bridging

d. All of the above.