Question: 1. For an M / M /1/ GD / c / queuing system with arrival rate = 20 customers per hour, service rate = 15

1. For an M/M/1/GD/c/ queuing system with arrival rate = 20 customers per hour, service rate = 15 customers per hour and a total capacity of 5 customers, what is the effective arrival rate (round off to 3 decimal digits)?

2. For an M/M/1/GD// queuing system with arrival rate = 4 customers per hour and service rate = 12 customers per hour, on the average, how long (in minutes) does a customer wait in line (round off to 3 decimal digits)?

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