1. For Process A: identify the bottleneck resource(s) and determine process capacity. Produce a schedule that allows the process to function at its capacity.

Check-in and Paperwork Resources: Receptionist Time: 10 min Nurse check Resources: Nurse Time: 15 min Examination and 3-D ultrasound Resources: Dr. Wheeler Ultrasound equipment Sonographer Time: 50 min Feedback and Exit Resources: Receptionist Time: 5 min Discussion and Perinatal Procedure Resources: Dr. Sanders Ultrasound equipment Sonographer Time: 20 min Figure 1: The process (Process A) followed by patients ar SafeBirth until the end of 2014