3. For Process C: identify the bottleneck resource(s) and determine process capacity.

Check-in and Paperwork Resources: Receptionist Time: 10 min Nurse check Resources: Nurse Time: 15 min Joint examination by the doctors Resources: Dr. Wheeler Dr. Sanders Time: 20 min Genetic Counselling and Physical Therapy Session Resources: Counsellor Time: 80 min Perinatal Procedure Resources: Dr. Sanders Ultrasound equipment Sonographer Time: 20 min 3-D ultrasound Resources: Dr. Wheeler Ultrasound equipment Sonographer Time: 50 min Feedback and Exit Resources: Receptionist Time: 5 min Figure 3: The process (Process C) to be followed by patients after the introduction of the counselling session