1. Given the accompanying data:

Conversion scale - Canadian dollar 0.475 per DM (spot)

Canadian dollar 0.980 per DM (3 months)

Loan fees - DM 7.7% p.a.

Canadian Dollar - 9.9% p.a.

What activities would be completed to take the conceivable exchange gains?

2. On the off chance that the clients sees administration as ... . They care more about cost than supplier.

a. Heterogeneous b. Homogeneous

c. Both An and B d. Nothing from what was just mentioned

3. All encompassing showcasing for administrations requests

a. Outside showcasing b. Inside showcasing

c. Intelligent showcasing d. The entirety of the abovementioned

4. ... .. Is about the typical work of creation, valuing, dispersion, and advancement of administration to clients.

a. Outside promoting b. Inner showcasing

c. Intelligent promoting d. The entirety of the abovementioned

5. ... .. is tied in with inspiring and preparing representatives to work well for clients

a. Outside promoting b. Inside showcasing

c. Intelligent promoting d. The entirety of the abovementioned

6.The assistance quality model distinguishes... ... .. holes that bring about ineffective conveyance.

a. 4 b. 3 c. 5 d. 6

7.As per administration quality model, the ability to finish the guaranteed administration accuratelt and reliably is ...

a. Responsiveness b. Dependability

c. Affirmation d. Sympathy

8. According to support quality model, the readiness to help client and offer brief assistance is ...

a. Responsiveness b. Unwavering quality

c. Confirmation d. Compassion

9.At client assistance interface, organization expects to deal with a relationship with a client through

a. Innovation b. Individuals

c. Both an and b d. Nothing unless there are other options

10.Service firms can expand quality control by

a. Making interest in great recruiting b. Normalize the assistance execution measure

c. Screen consumer loyalty d. The entirety of the abovementioned