Question: 1 . How can the concept ( yeah - but ) become unproductive when trying to understand and resolve conflict? 2 . What are some

1. How can the concept (yeah-but) become unproductive when trying to understand and resolve conflict?
2. What are some of the tools available to help people get past the yeah-but and start having crucial dialog?
3. What is your interpretation of the Charles Osgood quote?
4. Why do some think that their situation is an exception to the rule?

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